OSX iPrint Problem Resolved

The problem was the version of iPrint that was installed from the server was an old version.

I installed the latest mac osx iPrint client from Novell (iprintdmg436) and the printer installed from the iPrint webpage.

OSX iPrint Problems

I have been trying to install iPrint printer in Mac OSX however I have been running into problems.
I can install the printers fine on my OSX machine (an old powerbook G4).
However i was unable to install the printers on the newer intel osx machines.
I originally thought there was a driver issue causing the browser to crash.
However, i recently attempted to install the printer on another powerpc and the browser was also crashing.
Then it hit me,
my machine is updated with all the osx updates.... these other machines (well i know for sure the other powerpc mac) are not up-to-date.
So I am going to install the latest patches and try again....

OSX iPrint to Konica Minolta Printer in Grayscale

install iPrint client
download the konica minolta drives from the website.
I had to use the Linux drivers.

once the drivers are uploaded to the iprint server you can assign the driver to the printer.

Now install the printer on your mac through iPrint.

Now to setup grayscale printing you must manually change the settings on each osx manchine by using cups.
goto:
http://127.0.0.1:631/admin on the osx machine

Click on > Manage Printers > Set Printer Options
change the following settings:

Select Colour to Gray scale.

click on apply settings

You will get some warning messages

# RGB Source(Text)
# RGB Source(Photo)
# RGB Source(Graphic)

set all of these to None

Now is also a good time to set the Papersize to the correct setting.

Apply settings

Formatting External SMT Raid Enclosure in OSX

I was unable to format an external enclosure using the disk utility in osx.
It would jsut error out.

However I found a command line to format the drive.

First do the following:
Open Terminal and run:

diskutil list

This tells you the location of the drives on your mac.
In my case i only have 1 internal drive and 1 external drive plugged in.
The external drive is disk1.

Then to format the drive run the following command in termainal:

diskutil eraseDisk "Journaled HFS+" desiredvolumename disk1

where desiredvolumename is the name yo wish to assign the drive

OTRS MySQL InnnoDB

I ran into some issues with MySQL Foreign Key errors apon updating to the latest OTRS.
As our DB was old, it was using MyISAM which was the default for MYSQL 3.
I have changed all the OTRS tables to InnoDB

OTRS cron to check mail

I have put the otrs cron into
/etc/cron.d

Some information on cron available at
http://www.linuxtopia.org/online_books/suse_linux_guides/SLES10/suse_enterprise_linux_server_installation_admin/sec_suse_pakete.html

Upgrading OTRS 2.2.8 to 2.3.3 on SLES 10

Download the rpm package from otrs.org


The instructions on upgrading can be found in opt/otrs

Stop all services
"rcotrs stop-force"
Backup everything - the otrs direcotry (opt/otrs and the mysql DB.

run the rpm

run the mysql upgrade scripts (I used the mysql query administrator to do this)
otrs/scripts/DBUpdate-to-2.3.mysql
i ran into errors when doing this and had to manually step through each line of the sql script.


Run the migration script (you need ot run as the OTRS user, not as root)
$OTRS_HOME/scripts/DBUpdate-to-2.3.pl

however i ran as root and when finsihed run
otrs/bin/SetPermissions.sh

run the 2nd mysql update script
$OTRS_HOME/scripts/DBUpdate-to-2.3.post.mysql.sql

Restart the OTRS services
rcotrs restart-force

OTRS on SLES 10SP2 32bit

Migrating OTRS 2.28 to a new server
then upgrading to OTRS 2.3

To install OTRS in SLES 10sp2 you need to instal some extra perl-gd packages.
The packages can be installed form the SLES10SDK-x86 SP2 DVDs
I managed to find an online repository using google search.

Once you have the packages you must manually install all the "Perl-gd-*" packages
for some reason they wont install automatically (well they wouldnt for me when i attempted to install otrs from the rpm file)

Anyways, once all the perl-gd packages are installed you can then install otrs.
double click on the rpm and away you go.
You will be prompted to install some extra packages, this will be done automatically.

SLES 10 sp2 32bit on XenServer

Install the Guest Agent
once installed, mount the xs-tools iso to install the guest agent

mount /dev/xvdd /mnt

Execute the installation script as the root user
/mnt/Linux/install.sh

Reboot the VM