Download the rpm package from otrs.org
The instructions on upgrading can be found in opt/otrs
Stop all services
"rcotrs stop-force"
Backup everything - the otrs direcotry (opt/otrs and the mysql DB.
run the rpm
run the mysql upgrade scripts (I used the mysql query administrator to do this)
otrs/scripts/DBUpdate-to-2.3.mysql
i ran into errors when doing this and had to manually step through each line of the sql script.
Run the migration script (you need ot run as the OTRS user, not as root)
$OTRS_HOME/scripts/DBUpdate-to-2.3.pl
however i ran as root and when finsihed run
otrs/bin/SetPermissions.sh
run the 2nd mysql update script
$OTRS_HOME/scripts/DBUpdate-to-2.3.post.mysql.sql
Restart the OTRS services
rcotrs restart-force
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