I had to setup a cron job to pop emails from our server to check for new tickets.
This website helped - http://en.opensuse.org/SUSE_Package_Conventions/Cron_Jobs
Cron Job to setup was listed on the otrs website
i added in
to the file# --
# cron/postmaster_pop3 - postmaster_pop3 cron of the OTRS
# Copyright (C) 2002-2003 Martin Edenhofer
# --
# $Id: installation-and-basic-configuration.xml,v 1.10 2006/09/07 13:15:07 cs Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY.
# --
# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null
# --
/var/spool/cron/tabs/otrs
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